SHIPPING & RETURNS

When will my order be shipped?

Shipping & Processing

Orders are processed and shipped within 1–2 business days after purchase. If an item requires additional processing time, this will be clearly noted in the product description at the time of purchase.

If your order includes items with different processing timelines, your order will ship once all items are ready, and will be sent in a single shipment.

Orders are shipped Monday through Friday, excluding weekends and U.S. holidays, from our warehouse in Florida.

Once your order has shipped, you will receive a confirmation email containing your tracking number and shipment details. Tracking information may take 24–48 hours to update after issuance.

All orders are shipped via USPS, FedEx or UPS and tracking updates can be viewed directly through the link provided in your confirmation email. Most items will require a signature upon delivery.

Please ensure your shipping address is complete and accurate at checkout, including apartment or unit numbers, as incorrect information may result in delays in processing or delivery.

LA VIANCA is not responsible for delays caused by carriers, customs processing, weather events, transportation disruptions, or transfers between USPS and international carriers.

What countries do you ship to?

We currently ship within the United States, including all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. We also ship military addresses.

Select international destinations are available, including Canada and some other countries. If your country is available at checkout, then we are able to ship your order to that destination and proceed with fulfillment.

Please note that LA VIANCA is not responsible for any international duties, taxes, tariffs, or customs fees that may be applied by the destination country. These charges are the responsibility of the customer and are collected by local customs authorities upon delivery.

What is your return policy?

Returns & Refund Policy

As all of our items are authentic vintage and pre-owned, all sales are final. We do not accept returns, exchanges, or order cancellations once a purchase has been processed.

Due to the nature of vintage clothing, each piece may show signs of age or previous wear. Any notable flaws or imperfections will be highlighted in the item description where applicable. We encourage you to carefully review all photos, descriptions, sizing, and measurements before placing your order.

If you have any questions about an item's condition, fit, or details before purchasing, please don't hesitate to contact us. We're always happy to provide additional information or measurements to help you shop with confidence.

If your order arrives with an issue that differs significantly from the listing description, please contact us within 1 business day of receiving your package. We will review the situation and work with you to reach a fair resolution where appropriate. Requests submitted after this period are not eligible for review.

By completing a purchase with LA VIANCA VINTAGE, you acknowledge that you have read and agree to our Terms of Service and this Returns & Refund Policy.

FULL FAQ'S

Additional Information

Orders & Modifications

Can I change or cancel my order after placing it?

Because each order is processed promptly to ensure expedited shipping, we are unable to accommodate changes or cancellations.

Once an order has been processed or shipped, it cannot be modified, canceled, or refunded.

Please ensure all shipping details are correct at checkout. Please include your suite or apartment number as we are only able to ship to the address provided at the time of purchase.

For urgent updates, contact Info@Lavianca.com immediately.

Undeliverable Packages

What happens if my package cannot be delivered?

If tracking indicates that your package is undeliverable, please contact us at Info@Lavianca.com.

If the package is returned to us, we will arrange reshipment once an updated address has been confirmed. A reshipping fee will apply for all returned or undeliverable packages.

We kindly ask that all shipping details are reviewed carefully at checkout to avoid delays. Shipping fees are non-refundable.

LA VIANCA is not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the carrier, including those shipped to mail forwarding services or affected by carrier delays, weather events, or other acts of nature.

Order Accuracy & Missing Items

What if my order arrives incorrect or incomplete?

Each item is carefully inspected prior to shipment; however, in rare instances, discrepancies may occur.

If there is an issue with your order, please notify us within 24 hours of delivery at Info@Lavianca.com, including clear photographs of the packaging and contents.

Approved claims will require the return of the item in its original, unused condition before a replacement can be issued. Once received, please allow up to 7 business days for resolution.

For hygiene and authentication purposes, items that have been opened, used, or altered cannot be accepted for return or exchange.

Guaranteed Authenticity

Every item offered at LA VIANCA is carefully inspected and guaranteed to be authentic. We take authenticity seriously and source only verified pre-owned designer pieces through trusted channels.

Each product is selected and reviewed to ensure it meets our standards for quality, craftsmanship, and authenticity before being made available for purchase.

Disclaimer

LA VIANCA is an independent resale platform specializing in pre-owned designer and luxury fashion. We are not affiliated with, endorsed by, or an authorized retailer of any of the brands we sell.

All trademarks, brand names, and logos remain the property of their respective owners and are used strictly for identification and descriptive purposes.

Fraud Protection & Order Verification

To protect our clients and maintain the integrity of our platform, we reserve the right to cancel any order suspected of fraudulent, unauthorized, or illegal activity.

In certain cases, additional verification may be required prior to shipment.

Payments

We accept all major credit and debit cards as well as SHOP Pay and PayPal.

For security purposes, billing and shipping information must match.

We do not accept COD, Zelle, Cash App, personal checks, money orders, or layaway payments.

Secure Checkout

All transactions on www.LAVIANCA.com are protected by SSL encryption, ensuring your personal and payment information is fully secure.

Availability

LA VIANCA is exclusively an online destination. All pieces are available only through www.LAVIANCA.com. We do not currently offer in-store shopping, wholesale, or affiliate programs.

Promotions

Promotional codes may be offered at select times. One code may be applied per order and must be entered at checkout.

Promotions cannot be applied retroactively, and price adjustments are not offered.

Client Support

For all order inquiries, please contact:

Info@Lavianca.com

STILL HAVE QUESTIONS?

Don't hesitate to reach out! Emails are answered quickly and in the order they are received. Email us at Info@LaVianca.com and follow us on Instagram @Lavianca.Vintage

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