After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. If the order has not shipped and we can accommodate a same day cancellation, refunds can take up to 14 business days to process. We can only ship to the address entered at checkout. If your address is incorrect, please email Info@Lavianca.com immediately.

What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at Info@Lavianca.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.

What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once the returned package is delivered to us. Due to sanitary reasons, If the incorrect item has been unsealed, used, opened or removed from packaging, we will not be able to accept the return/exchange regardless of error on our behalf.  The item has been contaminated and is no longer resaleable. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized. We cannot issue return labels to international customers.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing or wrong item sent, please contact us within 24 hours from the delivery date stated on usps.com website. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, LA VIANCA will not be responsible for the items. We are not liable for damaged or lost packages sent through a mail forwarding service. Neither a replacement or refund will be issued.

*We reserve the right not to accept certain damaged items.

Additional information regarding orders: 
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

What payment options do you accept?
We accept payments via Debit/Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.

We’re Sorry, We Do Not Accept: CODs, Layaway plan, Zelle, CASH APP, Personal Checks, or Money Orders.

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

Is LA VIANCA's website safe?
At LA VIANCA, we understand how important security is to you. When you place an order at www.LAVIANCA.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Where can I buy LA VIANCA near me?
At this time, purchases can only be made online at www.LAVIANCA.com. We are not accepting wholesale orders or affiliate sales reps at this time.

Do you offer Promotional/Coupon Codes?
Periodically, LA VIANCA will offer promotional codes. One (1) Offer Code may be used per order. Any current codes CANNOT be applied to a previous purchase. Price adjustments will not be made. You must enter the code at time of purchase. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please join our mailing list and follow us on social media @ShopLavianca.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email us at Info@Lavianca.com.